Toronto Stamp

120 Midwest Road, Toronto, Canada, M1P 3B2
Phone: 416-368-7022. Fax: 416-368-2478. E-mail: sales@torstamp.com
http://torstamp.com

FAQ

Artwork What format is required for artwork? What is the Pantone Colour Matching System (PMS)? Can you match my Pantone colour? Do you offer graphic layout assistance? What is the "Artwork Conversion Charge" for? Office Marking Products What are Self-Inking Stamps? Should I re-ink my self-inker pad or replace it? How do I re-ink my stamp? Can I change the pad colour in my Self-Inking Stamp? Can I replace the die on my Self-Inker? What are Pre-Inked Stamps? What are the differences between Self-Inking and Pre-Inked Stamps? What are Date Stamps? How come my stamp is made of plastic and not wood? What are Number Stamps? How long will my stamp take to manufacture? How long will my stamp last? Can I include a custom design or logo in my stamp? Can I get a proof before my stamp is made? How do I change the pad in my Self-Inking Stamp?  (Long Version) How do I add ink to my Pre-Inked Stamp? How do I ink my dry Stamp Pad? Can I stamp on glossy paper? What do you need to make a signature stamp? What do you do with my signature after I've received my stamp? How many years are there on date stamps? What is meant by "Seal Direction"? Industrial Marking Products Which type of Steel Hand Stamp is best suited to my application? Do you have any advice when using a Steel Hand Stamp to mark parts? Where are the different styles and materials of Metal Type best suited? What is the difference between a full and a dot face character? Can you strike a steel hand stamp more than once to create a deeper mark? What is the difference between brass and steel printers' type for hot stamping? How do I select the right ink for my application? Badges What is proper Name Badge Etiquette? Can we forward our badge names in a spreadsheet? Can I eMail names on our Release Program? Is there a charge for a second line of engraving? What happens when the name or title is too long? What should we do to prolong the life of our Name Badges? Your Event Badges are made of Teslin ... what is it? What is the difference between laser and rotary engraving? What are your photo guidelines for Photo ID Badges? When should I consider Break-Away Lanyards? Signs Should I use all capital letters or upper and lower case letters for my sign? How large should the letters be in my sign? What header should I use on my Safety Sign? Do you have any instructions on installing door Name Plates? Do you have any suggestions on how to hang banners? What can we do to maintain our Banners? How do I clean my pigmented Plastic Letters? How do I clean my Metal Letters and Logos? Tags What is the difference between an Asset ID Tag and a Property Control Tag? What information should I gather for my Asset Control Program? What is the Difference Between a Stamped Tag and an Embossed Tag? Labels / Decals What are Domed Decals? How is digital printing different from screen printing? What are Static Cling Decals? What information do you need if our labels are machine applied? What is the difference between low-tack adhesive, repositionable adhesive and removeable adhesive? General Where are you located? What are your hours? What is your minimum order? What are your payment terms? What is your turnaround time? What is your return policy? How long does it take to receive a quote? Do you have a catalogue that you can send me? Is all the product information on your web site up-to-date? How can I receive samples of your products? Are you ISO certified? Can I split my order and ship to multiple locations? Can I ship on our own shipping account? Use of Trademarks? Do you charge for shipping? Why are you charging us for rush courier service? Can I cancel or change my order? What is my price for quantities not shown on your price list? Can I pay my invoice by credit card? Can I order smaller quantities than listed? Do you sell through distributors? Do you have rush charges? I've received my invoice but no goods - what gives? Do you make sales calls? I've received my goods but no credit card receipt - what gives? What do you do with my credit card information? What is your policy on over- and under-runs on custom products? Do you offer discounts to charitable organizations? What does FOB mean?